Our Reviews

Ray was able to get the vehicle we wanted from Strongsville. Which is a plus for us being two miles away from Orrville. The only downside for us is we had to finance the truck to get the best price.

Pleasant & quick

nice, clean waiting room

Very friendly an a nice visit

Tyson stayed well past closing time and found we all the incentives he could to bring down the price.

We waited extremely long. We have complained numerous times about an odor indoors the suv and it has yet to be resolved which is extremely disappointing

Good experience.

Exceptional good my salesman Marco was pleasant and listened to what I wanted and needed. Time was cut in half than what it was years back no more spending 8 hours in a dealership is nice. The paper work Pat did a great job explaining it all and knew what I needed. Thank you

The oil change, tire rotation, etc. was fine. The problem I have is the service writer trying to sell me new engine and cabin air filters, by showing me a pair of dirty filters and telling me they were from my car. The fact is I new they were not from my car because I had changed the engine filter myself a few months earlier and written the date with marker on the frame of the filter. This was the second time this happened at this dealership. The first time I blew it off, thinking it was some kind of mix up. I'm sorry to say that I am considering, after buying two new cars from this dealership in 2023, taking my business elsewhere.

I scheduled an appointment to get my rear brakes changed. 3.75 hours of waiting at the dealership and I was told I needed brakes and to schedule for an upcoming day.

I was completely manipulated into my vehicle purchase and NO one will call me.

It was good

Very professionally managed from our arrival until our deal being finalized. Matt Hensel top notch sales person! We love the Colorado Trail Boss

My salesman made things possible for me when I didn’t think he could

Amazing customer service, I was in and out for my oil change.

Marilyn is always THE best at what she does for us with our service needs!

Ray was very understanding of what we were looking for and very helpful getting us what we wanted Ray was very knowledgeable and very helpful

Great customer service!!

Matt was very helpful.

Serpentini performed my first oil change for free. They were efficient! They diagnosed another issue with the vehicle and will work on the repair (under warranty) sometime next week.

They noticed my air filters needed replaced and took care of that for me!!!

Excellent experience-nice inventory of cars, knowledgeable staff

Derek was very helpful guiding us through the process of purchasing a new auto.

Wait time was reasonable. The staff was friendly and professional.

I believe they had me sign something saying I would give bad reviews.

the salesman Matt Hensel was great. i feel the prep team leaves a little to be desired. overall was much better than progressive. Matt acually knew what he was selling.

Tom in service was very helpful after my oil change and my light engine coming on a few hrs after leaving the shop. Tom assisted me , the light was off and I was on my way! Thanks Tom

Great

As always everyone went above and beyond

This is our second time going to a Serpentini dealership and the customer service is better than any other dealership we have been to!

Always so professional and polite! Great service!

They put rain deflectors on my windows and did a awesome job. They are fast, kind and knowledgeable.

Always very nice and efficient .

Great 👍 as usual!!!

I got my pile changed and tires rotated and a recall completed.

Did not provide diagnostic sheet or reset electronic percentages for air filters. Still read 40%. They were supposed to be changed.

I've been dealing with Serpentini in Orrville for at least 20 years now. Tyson Berkey has been my salesman for most of these years, great guy to deal with and I trust him that he's given me the best deal he can. No matter what problems came up he has always made them right. This is not a dealership problem, but I was disappointed after getting the SUV home I could not find the "Owners" manual. In all the cars and trucks I've bought in the past I've always had an "Owners " manual in the vehicle. How is anyone suppose to become familiar with a new vehicle without one. With the prices paid these days it should be included with the purchase.

Appointment was for oil change and tire rotation, and have the tailgate recall done.Everything got done except recall because you guys misplaced the recall parts you were sopose to have in stock. It's been 1 week and you guys still don't have the recall parts in .

Outstanding

Salesman (Tyson) was friendly, patient, knowledgeable, and answered all my questions. A friend recommend I go to Serpentini Chevrolet * Buick in Orville, OH. I'm thankful I listened. Best dealership around!!!

The dealership was great. Everyone was nice the salesman we have bought 2 cars from him and we will come back if we decide to buy car in the future. I will spread word if anyone ask where to buy car.

Friendly, helpful staff

Matt was great to work with and not pushy at all! I appreciate the easy car buying experience!

I have had the most amazing experience in my life purchasing a vehicle @ the Orrville Serpentini Chevrolet Dealership. Not sure what type of vehicle was just right for me and my wife, I was able to test drive the Chevy Surburban, Transverse and Equinox. My Salesperson, Tyson Berkey, was a very patient representative providing me a pleasant experience without feeling pressured whatsoever. Tyson was a tremendous help to us in arriving @ the right vehicle that met our needs and setting the Chevrolet Apt up for me on my phone. Thanks for the pleasant experience in purchasing my retirement gift to myself and spouse. Great Job!

Clean place, friendly staff, knowledgeable service staff

everything was great

Dealership

It was ok

This service department is just really good. They go out of their way to help you and make sure you are satisfied. Other dealerships should take lessons from them.

Everyone is always very friendly and helpful..

They don't know what's wrong with my truck. So I have been unable to drive it.

Derek was very helpful and made the whole experience easy. He’s a great guy!!

VERY FRIENDLY AND HELPFULL MARILYNN IS GREAT.

Connor provides excellent support and service. Thank you for fixing my suburban.

Tyson is amazing! So helpful!!!

Everyone at the dealership was great. The process in purchasing my new Trax was smooth.

Great

.

Car was not fixed. Light came back on as soon as I got home. Conner was phenomenal and the whole reason we continued to come back to serpentini. Service manager has A LOT to be desired and is a poor manager

I have no complaints about the sales and repair representatives. I purchased my car brand new with less than 15 miles on it but I have experienced multiple repairs that had to be done within the first few months and still ongoing since I've purchased it. I do like the vehicle with all the new technologies and look but I shouldn't be experiencing so many problems with a new car. All the repairs were do to factory made defaults including my sunroof motor going out, my purge pump went out, my USB port stopped working and had to be replaced. Recently my RCDLR was replaced due to water damage from a factory default allowing water to get in. Unfortunately that did not fix my current problem because my locking mechanism are still continuously locking causing it to be very difficult to get in and out of my car. While my car was having a factory fault gap sealed and repaired, the corner of windshield was cracked in the process. My tires were supposed to be rotated on my last 2 oil changes as specified in the services performed but they were not rotated. Due to past experiences, I mark my tires to make sure they are rotated for proper wear. So I'm not so satisfied with routine services performed on my vehile by maintenence. Having to bring my car to the dealership for repairs so often is interfering with my job. I hope in the future my current problem is resolved and I don't concur any more issues.

Appointment was on time

You had us right in and was very helpful and friendly

Check in was fast and easy. afert was explained what was done to my car and went over the inspection with me and explained what needed attention. thanks for the great job.

Always a great experience. Connor is the best and knows us when we come in. The service is quick and friendly and we are always satisfied. Thank you!

Marilyn was great The person working on my car was great no problems

they did agreat job

This was a remote vehicle purchase. My salesman, Matt Hensel, was on his game — he kept me updated throughout the process and got me a fair price on my new vehicle. Pat in Finance was a straight shooter and very knowledgeable. I would definitely buy from this dealership again.

Busy

i didnt get my 15 percent discount

Everything went great. I just have one complaint. I was told my cabin filter needed changed. Ok no problem. But I was told it would cost 💲 69.00. I told them I would do it myself. Here is my complaint. The filter for my truck cost me about $20 from auto zone. It took me about two minutes to buy it and change it. How is it costing you $50 dollars more?

Ray was very nice and they made it right

Scheduled my vehicle for oil change and was done in a timely manner. Marylynn in customer service was top notch.

Great people , service And very polite and informative

Everything is always fine.

We were in the service department waiting on my truck for 3 1/2 to 4 hours waiting on my truck to get oil change and update my radio. It still didn't fix the problem, now we are told we need to go back.

Working with Tom is wonderful.

Always friendly, always informative and a speedy service.

Marilyn & team were very helpful & performed the service in a timely manner. Thank you.

Very nice at the service department and they were very punctual.

Since 2019 , I been coming to service dept for oil changes, I understand you need oil pan to cool down, plus take your time to change the oil and tire rotation, my appointment was 11 30, well 1:30 it was finally complete, wanted a car wash , but had to say no, 2hours is way to long , so I was unhappy, I give Connor a 5 star, because he gave me 20 dollars off on my oil and tire rotation. Thank you Todd Jenkins

staff kept me well informed and were very friendly

First off, Marilyn does a great job … always greets me, always has a smile. The waiting area I’m glad I can work at that counter, I’m very thankful for that. I don’t watch TV when I’m waiting. And never run out of the chocolate cappuccino 😝

Good communication throughout the process

Everything went very well and the service director was very informative.

Connor was helpful as always. Service Department was great!

I bought My new 2023 Encore GX there. I Go for service Because it's always great. Marilyn Cruz, She is the Best, SO great to be taken care of and with a smile.

easy appointment setup, took the car into shop soon as I arrived, kept me informed of status, and very soon car was ready/washed and set to go.

I do not appreciate having to wait 2 hours to get my oil changed. It appeared as though for 1 of those hours my care just sitting somewhere. Also, I started getting calls, texts and emails from about getting my oil changed when my dash showed I was above 50%. Now I'm getting all kinds of surveys. I do have lots to do other than wait for my oil change and wasting my time on your messages.

230 appt.and never left til 445 for simple oil change

The service department is very friendly and easy to work with

Service Department did a great job taking care of my vehicle

My service appointment was taken right on time. The service manager was very friendly and knowledgeable. The service was completed in a timely manner. I was very satisfied..

Everything was good. No surprises or anything. I was able to get some work done while we waited. The only thing I wish was slightly different would be if they asked us if we were experiencing any issues we wanted them to look at. I didn't think to tell the person when we dropped off the car. Not a big deal, though. I will call if we have any issues.

Great team really helped get in and out as fast as possible. Cloyed was fantastic to work with on the buy!

Amazing as always

The service advisors were very great at explaining what needed repaired.The mechanic working on my vehicle explained what needed to be replaced and also what needed adjusted only. My Service Adviser was Marilyn Cruz. My Tech was Elijah McDonald

Nice people throughout the dealership. Willing to deal. Just can cut back on personal social talk. I came to deal, just takes forever.

They were great they got me in and out quickly

The service director, Marilyn Cruz was very Helpful, friendly, and professional. She acted on everything I requested. The professional technician assigned to my car was excellent . He did a fantastic job.

Good

Connor was amazing keep me updated on how everything was going with my car.

Floyd was amazing at helping me out!

Still waiting to hear from my seat sensors I called three four times no answer back it's been 3 weeks now

Kind and helpful staff. The waiting area is comfortable and welcoming. I appreciated every part of my visit.

Awesome

Everything was fine everybody treated us fine Conner really takes care of customers

Fast and effective

Conner does a great job communicating!

Quick and easy!

Conner was very gracious when I was late for the appointment. He also kept me informed of the work progress. The waiting area was very nice, well stocked with various types of coffee.

They got us an appointment same day we called and the problem was quickly resolved.

Tyson was great!!! He made the buying process stress free. We’re always happy to take our business to Serpentini Orrville.

Very Good visit. Just took to long to change oil and rotate tires. All in All excellent service.

Vary professional, showed me how to use points

I traded my vehicle in

Everything went smoothly,a little slow but ok.

The problem WAS in the drivetrain - I don't care how they twist it. Now, if the repair holds for many, many miles, I'll be happy. If it doesn't, not so much.

Fantastic experience & very personable salesman. I've not been disappointed each time I go to Serpentini 👌They are in a class of their own, job well done! Thank you again Brian Smith!

Excellent.

I have made numerous requests to get a copy of the owner and service manuals that go with every new vehicle. I received 2 -15 page pamphlets and that was all . Next step will be to make contact with owner or General Manager to get manuals.Other than this problem my experience was good.

dent take very long and did a good job had my first oil changed done and it was paid for I have bought cars at other places and never had the first one paid for.

Excellent service!

It’s always good with Brian Smith as our sales guy.

Bought a brand new 2026 Chevy Trax, less than one week later codes are coming up to the fuel system, and I already have to have it in service, I’m not feeling real good about this, I’m poor. I’m disabled. I work part time. that’s all I can do but I saved for two years for this vehicle. Give everything I have to it and it’s brand new at 14 miles on it and not even a tank of gas and it’s already had to be serviced. I’m very disheartened and upset about this.

You done great work well pleased

MARILYN WAS GREAT BUT THE MECHANIC PART NOT SO GREACAR WAS LEAKING BUT TOOK BACK ON THE 5th said MECHANIC did not clean the transmission fluid off the underneath of vehicle when they got done with the exchanging of axle gasket and so driving it home it got sprayed all over underneath vehicle and it looked like a leak was still present.so now we will see what happens now. If it leaks I will be returning to serpentini again.i had called gm on 4th in evening once I noticed the problem. They told me that it should have been cleaned before leaving serpentini. Or they put gasket in wrong or broke seal putting it back together.or wrong seal in it. But this morning when they checked it the 5th of Dec suppose to be MECHANIC did not clean up afterwards.so I think serpentini should make sure their mechanics are during what they are suppose to be during not what they want to do have missed 2 days of very important dr appointments for my grandson appointment because I had to take it back on the5 of dec MARILYN was great I drive her an excellent performance. But mechanics part 1 very low rating

It was fine

Came in for 30k mile service, oil change, tire rotation. Mechanic didn’t put the lugnuts on front driver side tire and the tire fell off the truck as I was pulling out of the dealership. You still have my truck repairing it.

Been getting worked down there for a long time they do a very good job easy to get along with and do a good job.

Conner is very helpful picking out tires, attending to the broken stabilizer bars, and seeing the oil change was done on time.

Overall the experience was good and I love the truck. The entire process took a lot longer than I’ve experienced in recent purchases. What’s been a 2 hour process turned into 5. Had to wait for the truck to be set up with the correct floor mats and running boards, but if you could streamline things I would have given you 5 stars.

Floyd was great

Always very helpful an friendly .

Service was great but price was almost 200 more than I was quoted and no one will return my call, even though I have left messages

Always friendly, knowledgeable, & clean

I was there 2 hours longer than I was quoted when scheduling the appointment

My sales person Matt did a wonderful job at getting me my new Trax

Friendly, quick service

People are kind and do their job right

The service on my vehicle was handled quickly and easily. Everything was completed as requested.

Great customer service

Brian was absolutely amazing. I walked in skeptical because I’ve had my fair share of poor services at dealership, but Brian within a few minutes had me at ease that we would make a deal work. Me and my fiance (and one year old) were there basically all day. I looked at the trailblazer and knew it wasn’t big enough for my needs. The equinox was perfect, but not what I left in. After feeling defeated thinking I wasted Brian’s time and mine. Him and my fiance got to brain storming what vehicle may work best for a mom who runs a business and has two small kids. Brian pulled out the beautiful blue trax. I looked it over and it was perfect (added sunroof as a bonus) I truly can’t put into words how grateful I am for Brian and the sales team for all the work they put into this deal to make it happen. The amount of times I told Brian no, most would’ve walked away, but he didn’t he kept pushing forward after each no. Reminding me that we’ll get there just takes some time. After a million answer of No, and lots of laughs. I finally said yes and walked off the lot with a family friendly vehicle and at ease me and my kids would be safe in my new 2026 trax Brian went above and beyond when I was in. I mean it. Every sales associate needs to be like Brian transparent and honest. While sometimes deals don’t work, atleast then you know the sales associate did everything in their power to make their customer happy. Had I not walked off the lot in my new vehicle, I definitely would’ve been back to bug Brian when the right time came around to get out of my Bronco. Thank you Brain. Seriously thank you. For all your hard work. Your efforts. A for getting me into a vehicle I feel confident and safe to transport my children and use for my business. We’ll see you in a couple years when my fiancé needs a truck! Keep up the amazing work!

I just feel like the only time I had a good experience at the dealership was when I bought the car. It took months to get my title. And when I called asking if the breaks could be done another day, no one was able to take the call so I left a message. When I received the call back the lady got snippy with me saying that I should’ve spoke to her and to never speak with any secretaries about my car. Well I tried and you weren’t available. She did give me a 10% coupon since it was already done but her being snippy with me was uncalled for.

They don’t honor discounts and very unorganized. Took 6 hours

Always polite and friendly

It wasn’t a great experience. No call back when parts came in. No one taking accountability saying it’s not my department when everyone works for the same company but everyone can be apart of any celebration

Friendly staff and I trust them with my new vey

Everyone is also helpful in whatever I need done

Everyone helped me to get into my dream car! Derek is awesome

Service dept. did a great job.

We got the oil changed and tires rotated on our Equinox.

Connor did a great job helping me get my windshield fixed.

Wonderful and beautiful and happy and great and many good things

Super quick and easy. Friendly staff (:

The service department did a great job getting my truck fixed. It is a shame that the part needed was back ordered. Connor was on the ball and kept me informed throughout the entire process.

Courteous and efficient. Marilyn Cruz, one of the Service Advisors, always does an excellent job.

It takes a long time. When I went to leave the check engine light was on. So they took it back again and I guess they fixed it. I went to a friends and when I went to leave the check engine light was on again. I called because I was still in town. Wanted to bring it back, but they said everybody was leaving in 10 minutes so they wouldn’t have time to fix it. So now I have to drive 22 miles back there to have them look at it.

Carl Stoll is very professional and knowlegeable on all Chevy products. My buying experience was without issues and the transition to my new vehicle was flawless.

I WAS VERY PLEASED WITH HOW QUICKLY YOU TOOK CARE OF MY VEHICLE AND GETTING ME BACK ON THE ROAD.

I don't know. Your service guy Conner is nice. However, it seems a little bit of a struggle to understand how to fix the rear camera on my Trax. I went in one Friday afternoon, I was told they need a part to fix the rear camera on my 2025 Trax. So, we waited a week or until the part came in. I came in again on a Friday, at a time they had the part. Apparently, the part they ordered did not fit, so I now waiting for them to order another part so I am needing to come in a third time. Hopefully, we will get the rear camera fixed on this third time at the service shop in Orrville, OH. I am giving a medial rating for the service.

The ease of getting an appointment was great and the service tech Connor was very helpful!

It was friendly and efficient. An enjoyable experience.

Good experience

Let me start by saying Connor was great! However the original time went from 4 days to just shy of 8 weeks. Parts needed order parts were accidentally broken then needed to be ordered just a lot of missing parts. Received my car Friday and it wreaked of cigarette smoke and extra miles that definitely should not have been there! First off I do not smoke at all! No technician or service person should be smoking in any vehicle so let’s just start there. I was offered to have my car detailed and that they would need to keep my car overnight! Tiny but skeptical on that! Not a great experience by far especially since I just purchased the vehicle in October only to have it in the shop from 12/8/2025 thru 1/30/26 to have the heat repaired on a brand new car!!

It was great and was done in a timely manner.

Car was in the shop to repair an oil leak. Was told the work was completed. Get the car home and overnight there's an oil puddle on my garage floor. Took it to a certified mechanic and he said the front seal is leaking and the plastic oil plug in the oil pan is leaking. How can the car be at the dealer for 4 days and they can't notice the oil plug is leaking oil?

Fast, friendly, courteous and knowledgeable service.

Floyd in sales was great. He sold us our last two cars. The lady in finance seemed irritated on being there. She seemed to rush us and pressure us into buying extended warranties and other things. When we said no we were rushed through the signing process and out her door. I get there busy but when were spending 36k on car I expect different I guess. Also you should mention upfront about the credit card fees. I had to drive 45 minutes back the next day to drop off a check for the down payment because we were not notified about the fees and I refused to pay it. First time ive had to pay a fee on a credit card when using it at a dealership. Not very convenient.

Since this was a first time visit with Serpentini Chevrolet - I did not know what to expect. I saw they had some great deals online and scheduled a visit with them in advance. Being a 2 hour drive and not the best weather, it was definitely worth the trip. It was 6 degrees outside, and the salesman Tyson patiently showed me all of the vehicle features and we took a nice test drive where he pointed out every option the vehicle had. Tyson was very professional and courteous and seemed more interested in my wants and needs and not trying to push a sale. I ended up with a great deal and would highly recommend Serpentini for your next vehicle purchase.

Every one I dealt with bent over backwards to help.

Excellent sales team! Made the purchase very simple and they have great deals on vehicles!

Great

Quick, used points so it was free. Wish the car wash was working. Too cold maybe?

Great

the part for my engine ur service dept wantede 1600 the parts store wanted 249 a tire sensor wanted 299 my yire place in wooster wanted 140 look u need to make money but not rip people off 4 yrs ago ur service manager lied to me what kind of operation are u running

Marilyn is awesome, professional and cares about the service outcome. However, the air leveling system control module in the 2024 Suburban continues to fail (3rd time in 14 mo) and cause challenges at the dealership and also an inconvenience and concern for the operating longevity of the vehicle. As Marilyn pointed out, if I had not paid for the extended warranty, I would expect to pay $1,000's per year to continue to replace the system failure. Please look into this issue. Both Serpentini locations (Medina and Orrville) have voiced their concerns. Thank you.

Great job

It was great

Everyone was very friendly and knowledgeable. Service was completed very timely.

The service team at Serpentini Orrville shows consistent care in my auto maintenance. They are always professional and friendly; and I feel confident in their work. I gladly recommend them to anyone looking for reliable and courteous service. Thank you!!

Took it in for an oil change and they came out and told me it was free because I had enough points that I didn’t know I had that was a nice surprise

They fixed my car as fast as possible and it sounds good just like a new car all way top quality!!